Customer Service

Victoria Gate: For Kew Gardens Underground

Kew Gardens, Victoria Gate, Richmond.

Victoria Gate: For Kew Gardens Underground

Wednesday 13 November 2024 to Sunday 5 January 2025

As one of the UK’s leading and most acclaimed illuminated trails, Christmas at Kew is an unmissable opportunity to herald the start of Christmas or welcome in the New Year.

Choose your entry gate and everything you need to know for Christmas at Kew

How to book:
1. Choose your date
2. Choose your entry gate and time slot. Prices may vary.
3. Choose to upgrade your visit with an optional Christmas dinner in the Botanical restaurant, fairground tokens or car parking at the relevant gate

If you are a Kew member, to access your discount on adult tickets, you will need to enter your unique membership number in the appropriate box after selecting an entry date and time.

Select your date from the calendar below. Blue= off peak Purple= peak
Collect 2 Nectar points for every £1 you spend with See Tickets via this site.

Already Ordered Tickets?

If you would like to add more tickets to your order, please enter your details to group your orders together and only pay one transaction fee.

Some or all of the items for this event require you to enter a promotional code.

Please enter your details below to buy tickets.

Admission Tickets
Ticket type Cost (face value)? Quantity
ADULT £32.00 (£32.00)
FAMILY - £94 £23.50 (£23.50)
2 Adults + 2 Children 4-15 (please select additional tickets for children under 4).
CHILD (4-15) £20.00 (£20.00)
CHILD (UNDER 4) £0.00 (£0.00)
ESSENTIAL COMPANION £0.00 (£0.00)
We understand that some guests will not be able to access the event without the assistance of an Essential Companion. We are pleased to be able to offer an Essential Companion ticket for those guests who require additional assistance to enjoy all that we have to offer.
More Info
This ticket is provided with the understanding that the essential companion is willing and able to assist the access customer throughout their entire stay at the event. Essential companions must arrive and leave the event with the qualifying visitor and must be able to perform all requirements as needed, including assistance during an evacuation or other emergency.
People attending on an essential companion ticket must be attending with a qualifying visitor who has a valid event ticket already purchased and should be over the age of 18 unless otherwise agreed with the Access Team.
When you arrive you will be asked to produce documentation to validate your carer ticket. Accepted documentation here. You will need to agree to bring at least one of the above in order to have your ticket validated. Please select one ticket per essential companion required - only one essential companion per qualifying ticket. Please contact info@kew.org if you need to discuss your access needs further. Show Less

Archives Car Parking
Ticket type Cost (face value)? Quantity
CAR PARKING: ACCESS FROM 6.30PM £10.00 (£10.00)
Limited car parking is available at the National Archives Car park through an exclusive partnership with Christmas at Kew. Access to the car park is available 40 minutes ahead of your Trail booking time. i.e. if your trail time is 5.30pm, you are able to access the car park from 4.50pm. The car park is accessed at Bessant Drive, just off of Mortlake Road and the postcode is TW9 4AD. This is a non-accessible option and the walking time to Victoria gate is approximately 15 minutes. click here to view a map of the car park location. Cars must be removed from the car park by 10.45pm. Kew Gardens does not accept any liability for costs relating to non-removal of your car at the end of the evening. Please note National archives parking is within the Ultra Low Emission Zone (ULEZ)

Botanical Christmas Dinner
Ticket type Cost (face value)? Quantity
ADULT XMAS DINNER AT THE BOTANICAL 5PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 5PM SITTING £18.50 (£18.50)
ADULT XMAS DINNER AT THE BOTANICAL 6:30PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 6:30PM SITTING £18.50 (£18.50)
ADULT XMAS DINNER AT THE BOTANICAL 7PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 7PM SITTING £18.50 (£18.50)
ADULT XMAS DINNER AT THE BOTANICAL 8PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 8PM SITTING £18.50 (£18.50)

Fairground Tokens
Ticket type Cost (face value)? Quantity
FAIRGROUND TOKENS = 6 TOKENS FOR £18 £18.00 (£18.00)
Enjoy our family fairground rides, located at the rear of Temperate House on the trail, suitable for adults and children of all ages. Tokens cost £3.50 each on the night, or pre-book to collect on the night from the token box - 6 for £18. Please note these tokens do not include entry to the Christmas at Kew event. A separate ticket is required. Only available for guests who already have Christmas at Kew tickets. Please present your fairground voucher at the token booth, to redeem your pre-paid tokens. Each token allows one ride per token

Kew Gardens Day Entry
Ticket type Cost (face value)? Quantity
ADULT - KEW GARDENS DAY ENTRY £10.00 (£10.00)
CHILD (4-16) - KEW GARDENS DAY ENTRY £3.00 (£3.00)
CHILD (UNDER 4) - KEW GARDENS DAY ENTRY £0.00 (£0.00)
ESSENTIAL COMPANION - KEW GARDENS DAY ENTRY £0.00 (£0.00)
We understand that some guests will not be able to access the event without the assistance of an Essential Companion. We are pleased to be able to offer an Essential Companion ticket for those guests who require additional assistance to enjoy all that we have to offer.
More Info
This ticket is provided with the understanding that the essential companion is willing and able to assist the access customer throughout their entire stay at the event. Essential companions must arrive and leave the event with the qualifying visitor and must be able to perform all requirements as needed, including assistance during an evacuation or other emergency.
People attending on an essential companion ticket must be attending with a qualifying visitor who has a valid event ticket already purchased and should be over the age of 18 unless otherwise agreed with the Access Team.
When you arrive you will be asked to produce documentation to validate your carer ticket. Accepted documentation here. You will need to agree to bring at least one of the above in order to have your ticket validated. Please select one ticket per essential companion required - only one essential companion per qualifying ticket. Please contact info@kew.org if you need to discuss your access needs further. Show Less

Handling and delivery fees may apply to your order  

More information about Victoria Gate: For Kew Gardens Underground tickets

Ticket details
All tickets are subject to a single transaction charge of £2.50.
All guests, including children under 4yrs, must have their own valid ticket in order to gain entry into the event. You must bring either a printed copy or display the ticket on your phone.
Children under 16 must be accompanied by an adult.
Kew members may purchase up to 14 tickets at the discounted rate.
Disabled ticket holders are entitled to one free ticket for an essential companion.
Tickets are available to purchase online until 2pm on the day of the event.
Filming and photography may be taken for promotional purposes at the event.
Please note last entry to Christmas at Kew is 8:20pm. On December 24th, last entry at Brentford Gate and Elizabeth Gate is 6.20pm, with last entry at Victoria Gate at 7pm (these are new timings for 2024). Want to know where to eat, park, use the toilet or more about the trail? Read our handy guide on everything you need to know about Christmas at Kew

Cancellations, exchanges and refunds
We are not able to offer refunds, duplicates or exchanges on unwanted tickets or tickets bought in error.
Christmas at Kew is an outside event, and cancellations will not be offered in the event of poor weather.
If extreme, unsafe weather conditions force us to cancel the event, you will be offered an alternative date. We will communicate any cancellations by 2pm on the day of the event. You will be notified by email with your options.

Refunds are dealt with on a case-by-case basis. If you are due a refund, you must return the ticket to us within 28 days of the event date.

Contact See Tickets to discuss any options.

We will review and further updates will be given in the normal course of our correspondence with you.

Accessibility - Quiet Access sessions 
These sessions are suitable for visitors with hidden disabilities, such as autism, to make for a more comfortable visit whilst still benefiting from the sensory elements of Christmas at Kew. We ask that other visitors respect the quiet sessions and do not book during these limited time slots.
When arriving at Victoria Gate for these sessions, please make yourself known to one of our Christmas at Kew staff. To book these sessions please use this Link

Trail Route
Please note this is a one-way outdoor trail of approximately 3km in distance. Due to the nature of the trail and Kew Gardens, there are very limited under-cover areas, so please dress appropriately.

Visiting Kew Gardens
This ticket does not include entry to Kew Gardens during the daytime. If you have a Christmas at Kew ticket, you can add on a reduced-entry price ticket to visit Kew Gardens.

Please note: If you are including a visit to Kew Gardens in the daytime, you will need to exit the gardens at 3pm (last entry 2pm) and then re-enter the trail at your designated entry gate and time.