Customer Service

Northern Lights - Leeds

Temple Newsam, Leeds.

Northern Lights - Leeds

If you are booked onto a sold-out slot but require parking, please log in here and use the contact us section at the bottom of the page to request parking is added to your order. 
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Admission
Ticket type Cost (face value)? Quantity
ADULT (STANDARD) £19.50 (£19.50) Tickets not available
CHILD (AGE 3-16) (STANDARD) £13.95 (£13.95) Tickets not available
All children must be accompanied by an adult.
CHILD (AGE 0-2) £0.00 (£0.00) Tickets not available
Children aged 2 and under attend for free but MUST have a valid entry ticket.

Family Admission
Ticket type Cost (face value)? Quantity
FAMILY PACKAGE (STANDARD) £59.50 (£59.50) Tickets not available
Admission for 2 Adults & 2 Children or 1 Adult & 3 Children

Personal Assistant
Ticket type Cost (face value)? Quantity
PERSONAL ASSISTANT £0.00 (£0.00)

A disabled person purchasing a ticket can obtain one free Personal Assistant ticket (all tickets must be pre-booked through our ticketing site).
Please upload a photo of ONE of the accepted forms of documentation at checkout to validate the free Personal Assistant tickets.

Please click here to check accepted forms of documentation and important info.
If you do not have one of these forms for documentation then please contact us by email and we will look at your request on a case-by-case basis. • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP), either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• A local authority registration document which is local to the attraction where it is being submitted
• A recognised Assistance Dog ID Card
• Credibility's Access Card / Hynt card and/or Access Card
• If you require more than one personal assistant - please contact hello@northernlightsleeds.com for further information

Please note:
• Assistance dogs are welcome.
• Large, black and white menus are viewable on the front of our bars. Should you have any questions about the menu on offer, please do ask a member of staff.
• Medical assistance is available on-site if required.
• If you require any assistance at the event, please speak to your nearest member of staff.

If you are having any trouble or require any assistance regarding uploading your documentation, please drop the team an email on hello@northernlightsleeds.com

Car Parking
Ticket type Cost (face value)? Quantity
CAR PARKING £4.50 (£4.50)
NO PARKING REQUIRED £0.00 (£0.00)
I intend to arrive at the event by foot, public transport, with another party member who has purchased a car parking pass, or by other methods which means I don't require my own parking pass

Handling and delivery fees may apply to your order  

More information about Northern Lights - Leeds tickets

Please note that time slots between 16:15 – 17:00 on Wednesday 4th and Wednesday 11th December are designed to accommodate our neurodivergent customers and those with additional access needs. Audience numbers are reduced by 60% and the audio volumes of our installations are reduced. If you don’t have any access requirements we ask that you please book onto a later timeslot to ensure those who need to book onto our neuroinclusive timeslots are able to do so.

Please contact groups@seetickets.com for group bookings of 10 or more Adult tickets. Please note this is not a general customer service email, and this team will be unable to assist with non-groups bookings.

For all ticket enquiries, please visit the FAQs, or log in to the customer service area here for help with your order. Here you are able to re-send your confirmation, download your tickets, update your details or change the date / time of your visit. Please note that exchanges can only be processed up to 24 hours before attending the event.