Customer Service

Christmas at Kew - Quiet Access

Kew Gardens, Victoria Gate, Richmond.

Christmas at Kew - Quiet Access
Accessibility - Quiet Access sessions

These sessions are suitable for visitors with hidden disabilities, such as autism, to make for a more comfortable visit whilst still benefiting from the sensory elements of Christmas at Kew. We ask that other visitors respect the quiet sessions and do not book during these limited time slots.

When arriving at Victoria Gate for these sessions, please make yourself known to one of our Christmas at Kew staff.

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Admission Tickets
Ticket type Cost (face value)? Quantity
ADULT £32.00 (£32.00) Sold out
FAMILY - £94 £23.50 (£23.50) Sold out
2 Adults + 2 Children 4-15 (please select additional tickets for children under 4).
CHILD (4-15) £20.00 (£20.00) Sold out
CHILD (UNDER 4) £0.00 (£0.00) Sold out
ESSENTIAL COMPANION £0.00 (£0.00) Sold out
We offer all disabled customers an additional free ticket for a carer to accompany them to this event, if required. Essential companion tickets are provided with the understanding that the carer is willing and able to assist the access customer throughout their entire stay at the event. Essential companions must arrive and leave the event with the qualifying visitor and must be able to perform all requirements as needed, including assistance during an evacuation or other emergency. People attending on an essential companion ticket must be attending with a qualifying visitor who has a valid event ticket already purchased and should be over the age of 18 unless otherwise agreed with the Access Team. Children under 4 (who qualify for a free ticket) do not also qualify for a free essential companion, as they would always be required to be under the supervision of a responsible adult. When you arrive you will be asked to produce documentation to validate your carer ticket. Accepted documentation includes: your carer ticket. Accepted documentation includes: - Entitlement to Disability Living Allowance for children under 16 Disability Living Allowance for children under 16 - Personal Independent payments for those aged 16-64

Archives Car Parking
Ticket type Cost (face value)? Quantity
CAR PARKING: ACCESS FROM 3.30PM £10.00 (£10.00) Sold out
Limited car parking is available at the National Archives Car park through an exclusive partnership with Christmas at Kew. Access to the car park is available 40 minutes ahead of your Trail booking time. i.e. if your trail time is 5.30pm, you are able to access the car park from 4.50pm. The car park is accessed at Bessant Drive, just off of Mortlake Road and the postcode is TW9 4DU. This is a non-accessible option and the walking time to Victoria gate is approximately 11 minutes. click here to view a map of the car park location. Cars must be removed from the car park by 10.45pm. Kew Gardens does not accept any liability for costs relating to non-removal of your car at the end of the evening. Please note National archives parking is within the Ultra Low Emission Zone (ULEZ)

Botanical Christmas Dinner
Ticket type Cost (face value)? Quantity
ADULT XMAS DINNER AT THE BOTANICAL 5PM SITTING £48.50 (£48.50) Sold out
CHILD XMAS DINNER AT THE BOTANICAL 5PM SITTING £18.50 (£18.50) Sold out
ADULT XMAS DINNER AT THE BOTANICAL 6:30PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 6:30PM SITTING £18.50 (£18.50)
ADULT XMAS DINNER AT THE BOTANICAL 7PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 7PM SITTING £18.50 (£18.50)
ADULT XMAS DINNER AT THE BOTANICAL 8PM SITTING £48.50 (£48.50)
CHILD XMAS DINNER AT THE BOTANICAL 8PM SITTING £18.50 (£18.50)

Fairground Tokens
Ticket type Cost (face value)? Quantity
FAIRGROUND TOKENS = 6 TOKENS FOR £18 £18.00 (£18.00)
Enjoy our family fairground rides, located at the rear of Temperate House on the trail, suitable for adults and children of all ages. Tokens cost £3.50 each on the night, or pre-book to collect on the night from the token box - 6 for £18. Please note these tokens do not include entry to the Christmas at Kew event. A separate ticket is required. Only available for guests who already have Christmas at Kew tickets. Please present your fairground voucher at the token booth, to redeem your pre-paid tokens. Each token allows one ride per token

Kew Gardens Day Entry
Ticket type Cost (face value)? Quantity
ADULT - KEW GARDENS DAY ENTRY £10.00 (£10.00)
CHILD (4-16) - KEW GARDENS DAY ENTRY £3.00 (£3.00)
CHILD (UNDER 4) - KEW GARDENS DAY ENTRY £0.00 (£0.00)
ESSENTIAL COMPANION - KEW GARDENS DAY ENTRY £0.00 (£0.00)

Handling and delivery fees may apply to your order